Organisation of a Housekeeping Department

Assistant Housekeeper: He is second to the Executive Housekeeper. He help the executive Housekeeper. He is responsible for the cleanliness and maintenance of the floors of the hotel.

Linen and Uniforms Supervisor: They are responsible of giving clean linen and uniforms. He is help Tailors, Helpers, Assistants, Attendants should manage, plan and provide clean service able uniforms to the staff of the hotel

Desk Control Supervisor: This is a very important position in a hotel. He is the head of the front Office. The housekeeping desk must be manned 24 hours as guests and staff will contact this desk to transmit or receive information concerning housekeeping. Desk Control Supervisor who coordinates with the front Office for Information on departure rooms. He is handing over cleared rooms.

Floor Supervisor: He is responsible for the cleanliness, maintenance and attractiveness of the guest floor. He checking all the public areas in hotel. He is insure maintaining the standard of hotel. It does training and recruiting of new housekeeping staff. He co-ordinate with Front Office, Laundry, Engineering, Room Service.

Night Supervisor: He is responsible all housekeeping staff in hotel. He is also responsible holds special position in housekeeping department as they should be able to handle any aspect of housekeeping at night including desk operations, issue of uniforms and linens on emergency in Hotel

Lost and Found Section

Lost and Found Section: This Department must a small speech away from the thoroughfare. It should be dry and cool with a cup board to store all guest articles that are Lost and Found may be Claimed Later.

Floor Pantries: It should be a floor pantry to keep a supplies of Linen. Like, Towels, Bed Sheets, Bed Spreads, Napkins,Curtains etc. This should be cleaning supplies for floor in hotel. Floor Pantries is the housekeeping nerve centre for the floor in hotel.
Floor Pantries should be away from guest view and suited the service Laundry near the service elevators. Floor must have shelves and cupboards, to stack all hotel 's Linen and Garment Supplies.

Heavy Equipment Stores: This Department will be a room to store bulky items. Like, machines , Ladders, Vacuum Cleaners, Shampoo etc. Heavy Equipment Stores must have a clean and dry. This should also be securely Locked to avoid stealing by other department in hotel.

Green House: It is necessary in hotel. The Green house should have wooden racks to store pots etc. A horticultur comes under housekeeping normally. Green House to foster specialised plans is necessary in the garden areas in Hotel.

Head Gardener: It it also necessary in hotel. Keeping in mind cleanliness aesthetic appeal and freshness all the year round through a well motivated team of gardeners.

Housekeeping Desk Control of layout of H.K

Housekeeping Desk Control: It is the main communication centre of Housekeeping. Here all information is sent out and received the departments. It is the nerve centre for co-ordination with the Front Office. This room should have a desk and chair with one or more than one phone. It should have a large notice board for staff Schedules day-to day. It is where all staff report for duty and check out at the duty end.

Heavy Equipment Store: A room to store bulky equipment such as Vacuum Cleaners, Shampoo Machines, Ladder etc. In hotel most available Heavy Equipment Store. But Nepal's hotel does not it.

Layout of the Housekeeping Department

Linen Store: New cloth, for making linen are stocked here these stocks are supp plied when the current linen in circulation falls short due damage or loss. It should be large

Tailors Room: The tailors attend to the stitching and mending work of linen and Uniform The stitching work of the new linen and uniforms also might take place.

Linen and Uniform Room: It is a room where current linen is store for issue and receipt (The room is large airy and free from heat humidity ) with adequate shelves to stock all linen.

Uniform Room: This room stocks the uniforms in current use. Tt adjoins the Laundry for smooth operation. Tt has a counter across where exchange of uniform takes place.

Executive Housekeeper: He is the head of the department of Housekeeping. His position is most important in a Hotel. He prepares(Plans) schedules and trains staff. He has authority to discharge undisciplined staff.

Housekeeping that Co-ordinates with Food and Bevarage/Stores

Food and Beverage:The Restaurants and banquets constantly required Clean Table Clothes, Napkins, Uniforms, Cook Coat etc.

Their staff as well as those in the kitchen a require clean uniforms -The former restaurants because they are in guest contact and the required in kitchen by most governments.

Stores: Large hotels have a Housekeeping store that linen and supplies independently hotels may stock them in the general store except for linen which should be issued to the Housekeeping Department.

The co- ordination with the stores would ensure the availability of day-to day requirements of Housekeeping.

Department that Housekeeping co-ordinates with Laundry

Laundry: This is a department that can either enhance or mar of Housekeekping service. The responsibility of Laundry to housekeeping is Two- fold.
1. To wash and dryclean linen and staff uniforms to a very high standard of cleaniness.
2. To supply clean uniforms and linen to Housekeeping on time.

Housekeeping has to ensure that clean linen is issued to Guest Room, Health Clubs, Restaurants etc.. as this directly reflects the quality and image of the establishment if these are not received of time from the Laundry, Rooms wouldn't be ready or Restaurants would not open etc.

The co-ordination becomes critical in view of the large volume of linen and uniforms that is involved.

Courtesy should be necessary in H.K.D

This is very essential attribute for housekeeping staff. Especially Room Attendants and housekeeping staff.

They are constantly in contact with the guests. They should always greet the guest with smile.

If any guest repuests for some extra service or the other housekeeping service , it should be done with politeness and charm.

If it is within the management policy, if not should responsed politely.

All hotel's staff should be know about courtesy.

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Co-operation is very necessary for staff

Co-operation also most important in the housekeeping department.

Among the other department is a must becaust it is tramwork.

If they fail to prepare departure room or report the lost and found or fail to report about the minibar.

If they do not support room service depart, it would be impossible to run a quality hotel.

In hotel all housekeeping personal must know about it.

Eye for details in must important in H.K.D

This quality is very necessary housekeeping staff because If the guest not open the door long time housekeeping staff watch that floor and room no.

housekeeping staff (maid) to take consideration of the minute details. If the guest do not open the door housekeeping persona hove to check what is happning there.

when the time is still premfum, Tt helps in providing better service to the guest.

Co-operation: Coperativeness : Co-operation among the housekeeping staff (personal) and among the other department is a must because it is tramwork. If they fail to prepare departure room or report the lost and found or fail to report about the mini bar .

It they do not support room service depart, it would be impossible to run a quality hotel. So cooperation should be most important in a housekeeping department. In Nepal all Room Attendants, House Maid, Housemen and Housekeeping Supervisor is good about it,

Quality of housekeeping in our Nepal

Tact and Diplomacy: This is another inportant quality of housekeeping staff.
Especially Room Attendants should have quality.

In our hotels some guests ask. Service and comfrotable more then provided by the management and according staff can not give more service and confortable.

In such a situation direct refuce may hurt the guests. In Nepal' hotels not many facilities . so the housekeeping staff must be very tactful.

Housekeeping staff try to solve the problem tactfully and diplomatic way. If housekeeping staff is not tactful, all guest know hotels police.

housekeeping Dapartant in depands on the tactfullyness, how to running a housekeeping department.

Physical Fitness

All Housekeeping staff members be physically fit. Because most work in housekeeping is manual usually. they have to stand and walk c continuously. This kind of job requires sturdy body and good health. A housekeeping staff training period as well as service as very good.

Grooming

This is very essential attribute for housekeeping staff. Specially floor Supervisor, public area Supervisor,Room Attendants and House men. Because they are in guest contact very often. They should wear clean and well irrined uniform. They should be light make up.( lady staff)

Department that Housekeeping Co-ordiantes with

Front Office: Co-ordination of Housekeeping with front office is important. After the departures of guest from the hotel room, frong office inrorms the housekeeping department.

Then the housekeeping department cleans and prepares the vacted room for sale. After the cleaning of the room, the housekeeping Floor Supervisor informs the front office and bands over the room to the front office for sale.

Personnel: Housekeeping co-ordination with personnel department is for recruitment of new staff, salary , locket Facilities, Indisciplane, Identity Cards, etc...

Purchase: Housekeeping co-ordinates with purchase department for different iteams required for guest in the room. like , Linen, Detergent etc..

Security: The guest room is the most private palce and a hotel goes to great and security by gambling, smuggling etc.. Housekeeping has to be alert to these going on and seek the security department ' s intervention if necessary.

Qualities of Housekeeping

personal hygiene : Housekeeping Staff must take bath regularly. Fingernails should be short. Housekeeping staff must be neat and clean. Especially those who service guest room and bed. They must wear clean clothes and his hair and fingernails must be clean and short. They must take steps to ensure that no body or mouth odor is present. They must re post to the doctor in case if infections.

housekeeping Department

Housekeeping Department in a Hotel or House is responsible for the cleanliness, mainteance, and aesthetic of the Hotel or House. In others words ,the role of housekeeping is to keep a clean, confortable and safe. Just as we keep our house sparking , so the Housekeeping Department keeps the Hotel or House clean and comfortable.
The largest margen of income of a hotel comes froms the sales of rooms. The sales of rooms depends on the cleanliness, decoration, facilities and safety of the room. Therefore the Housekeeping Department is responsible to make the room appealing to the guest.
There are many types of Hotels,
1 Down-Town-Hotel: Hotels which are located in the main city are called Down-town-Hote.
Sach as : Annapurna Hotel, Yak and Yeti
2 Suburban-Hotel: It is situated in the Suburban area.
3 Airpotr-Hotel: Built at the Airport for the transit passenger.
4. Resort-Hotel: These types of hotesl are located in places of natural and beauty.
5. Motel - Hotel: It is situated on the highway .(rosd side hotels)
6. Inns- Hotel: Such hotels are located outside the city and not very expensive.
7. Floatel-Hotel: These types of hotels ate located in ship